Qualiac - Customer satisfaction

Finance/Banking/Health plans/Insurance

Mutuelle Atlantique (mutual insurance and health network: 2,000 staff, sales of €396.5M, 335,000 members, 70 offices)

«Qualiac delivered perfectly both in terms of time and budget, proving itself a genuine partner and guaranteeing schedules were met. Any problems encountered with our ERP project were resolved almost immediately: 90% within the hour and 99% by the end of the day. The applications offer countless benefits. The new solution has allowed our company to switch from a responsive management approach to a more proactive way of working, achieved by real-time visibility across our logistics and financial flows.».

Christophe Chaumeil – Management Control Manager for the Qualiac project (Mutuelle Atlantique)

Customer testimonials

MGEN (Mutual Insurance: No. 1 in France, 9,300 staff, 3,124,000 policyholders, sales of €1,570M)

«We decided to overhaul the entire IS management system at MGEN and consolidate the accounting division of our business to two central offices (instead of 100). Entrusted to Qualiac, this complex project was conducted with a methodical and efficient approach and within time and budget. After just a few months, we are entirely satisfied with the solution and, every day, we are able to check that the promises made by Qualiac are being upheld. It's much better being an important customer of a medium-sized publisher than an anonymous customer of a large publisher».

Nicolas Demont – Head of Accounting and Finance (MGEN)

Customer testimonials

Banque Accord (Banque, 1800 personnes, production totale de 7,3 milliards d'euros, 6 millions de clients)

«Nous sommes passés d'un système où les processus étaient peu synchronisés et nécessitaient de nombreuses interventions manuelles, à un progiciel apportant de la fiabilité, du contrôle, des données centralisées et une simplicité d'accès à l'information. Désormais, l'utilisateur ne perd plus son temps à rechercher ses données et dispose de plus en plus de temps pour analyser ses comptes. Les équipes de l'éditeur se montrent compétentes, réactives, et très disponibles pour répondre à nos besoins. Qualiac a respecté la contrainte initiale des six mois de délai. Et en cinq ans, nous avons toujours eu affaire aux mêmes interlocuteurs qui connaissent donc bien notre entreprise, ses processus métiers, son fonctionnement, et ses besoins».

Nathalie Vahé - Responsable du Pôle Outils de la Direction Financière et Logistique (Banque Accord)

Customer testimonials

Real estate/Public housing

Opac 38 (Real estate: 450 staff, 22,000 properties, sales of €92M)

«For the major migration of its information system, Opac 38 puts its full confidence in Qualiac, which provided a solution that met our strict specifications and functional tests. That Qualiac adapted to our needs and functionalities allowed us to streamline our purchasing processes and specify our analytical needs. The solution meets the needs of users and supports management in its strategic objectives every day. We don't feel any pressure or arrogance from the publisher, just a dynamic approach to the product and support. What's more their engineers know how to talk to the layman, including about their area of expertise».

Audrey Schembri – Information Systems Manager (Opac 38)

Customer testimonials

Efidis (Immobilier social : 750 personnes, 43000 logements, 250M€ de CA)

«La solution Qualiac a su briser les barrières entre services qui partagent un même outil, donc un langage commun. Elle nous aide en outre à contrôler nos équilibres de gestion grâce à une visibilité fine sur nos résultats par activité. Elle nous permet aussi de répondre mieux et plus vite à toutes les requêtes émanant des organismes de tutelle, et autres partenaires professionnels. Et surtout, elle renforce notre qualité de service auprès de nos clients locataires».

Bernard Ranvier – Directeur Financier (Efidis)

Customer testimonials

GENERALI FRANCE IMMOBILIER (Immobilier : 23 M€ de CA, 120 collaborateurs)

«Implanté dans l'Hexagone depuis 1832 et totalisant 21 % de l'activité mondiale de Generali, Generali France est, par ordre d'importance, le troisième marché du Groupe, après l'Italie et l'Allemagne. Generali Immobilier, créé en 1983, a pour mission de gérer le patrimoine immobilier très diversifié de Generali France évalué à 5,5Mds€ et qui comprend des immeubles de bureaux, habitations, commerces et centres commerciaux».

Sylvie Borina-Guercio - Responsable Comptable

Business services

IDEX (Energy/Environment/Engineering: 3,000 staff, sales of €400M)

«Over 350 employees at the group connect to the ERP system daily, and each day we realize just how crucial this tool is for us today. Year after year, we gain in efficiency and autonomy. We can completely depend on the reliability of the product to bring us visibility to our results for each activity».

Eric Leveillard – IS expert for the Finance Division (Idex)

Customer testimonials

Sanef (Services/Transport: 2,760 staff, manages 1,680 km of motorways in the North and East of France, sales of €780M)

«Sanef has used Qualiac products, which was the only publisher to fully meet our requirements, since 1995, and has been impressed by their reliability and flexibility ever since. The solution is still constantly developing and improving today without losing its key features. The in-house team at Qualiac is very approachable, and permanently on hand. We also appreciate the technical capabilities of our contacts at Qualiac».

Jean-Luc Desmarest – Financial and Accounting IT Manager (Sanef)

Customer testimonials

Chèques Vacances/ANCV (Tourisme/social : 200 personnes, 1,120 milliard d'€ de CA, 22000 clients)

«... Outre la gestion de ces volumes importants de transactions, Qualiac répond également à nos attentes en matière de sécurité, de confidentialité et de séparation ordonnateur/agence comptable indispensables à notre activité et à notre statut.Qualiac est toujours à notre écoute et a même développé quelques modules pour répondre aux besoins d'un EPIC comme le nôtre tout en assurant la maintenance et l'évolution de la solution».

Gérard Paquier - Directeur des Systèmes d'Information et des Télécommunications (ANCV)

Customer testimonials

Cegedim (Services : 8500 personnes, 926 M€ de CA)

«Né avec les grands systèmes, Cegedim, le spécialiste de l'informatique médicale, a conçu ses propres applications. En 2007, un ERP moderne et plus souple s'impose pour accompagner la forte croissance d'un Groupe devenu international.».

Erick Fradet - Responsable de Projets

Customer testimonials

Research/Technology

CERN (Research: 2,700 staff, 4,000 researchers; budget of 1.03B Swiss francs)

«For over 15 years, Qualiac and CERN have enjoyed a mutually beneficial strategic partnership. We conducted a practical trial based on which we chose to work with Qualiac. We were also won over by the company's honest approach to the capabilities of its product. Qualiac solutions offer easy implementation and easy deployment».

Jean Dagron – Chief Analyst (Cern)

Customer testimonials

Courbon et Qualiac, une 'formule' qui marche !

«La PMI/PME française, fournisseur des plus grands groupes industrielsde la pharmacie, de l'agro-alimentaire et de la chimie, fait confianceà l'ERP Qualiac® depuis plus de 17 ans !».

Véronique ASFAUX Administrateur Système d'Information et Muriel DELORME Comptable

Customer testimonials

Health/Private hospitals

Hôpitaux Universitaires de Genève (Health: 10,000 staff, 2,200 beds; budget of €700M/1B Swiss francs)

«We have relied on Qualiac solutions for over 10 years to standardize our management system. Qualiac has always adapted to our business constraints, listened to our needs and, because the modules are easily parameterizable, given us real autonomy. Offering transparency end to end of the logistics and budget chains, Qualiac software helps us to provide more dynamic services, ensure a more preventive approach to maintaining our equipment and managing costs and processes more efficiently – all strategic points for our decision-makers».

Jean-Claude Esaki – Group ERP Manager (HUG)

Customer testimonials

Institut Mutualiste Montsouris (Health: 1,200 staff, 420 beds)

«Qualiac is a medical and financial management tool that ensures a more reliable, responsive and transparent system to meet our obligations in terms of managing costs and homogenizing data. Qualiac was the clear choice since it responded precisely to our needs and our goals. The Qualiac IT project, a key element for a merger between hospitals, was carried out entirely by expert managers. The experience was a shining success thanks to the constructive cooperation between our teams and those from Qualiac. This really helped speed up the organization of our business processes at IMM».

Joelle De Maria – Pharmacist (IMM)

Customer testimonials

Hôpital Saint Joseph (Health: 1,500 staff, 450 beds)

«We were looking for a medium-size publisher offering a solution with long term guarantees and a sizeable portfolio of significant references, particularly in the health sector. The fact that Qualiac was being implemented by other hospitals (Institut Gustave Roussy, Institut Montsouris) at the time was a decisive factor. The project, which involved transferring skills, configuring the system and training the 110 users directly concerned, took just four months».

Martine Labrousse – Head of IS and Organization (Hôpital St Joseph)

Customer testimonials

HOPITAL AMERICAIN DE PARIS (Santé : 197 lits et places, 800 salariés, 400 médecins et chirurgiens libéraux accrédités)

«Créé en 1904, l'Hôpital Américain de Paris est une institution privée franco-américaine, à but non lucratif, dont la mission est de rassembler le meilleur des pratiques médicales françaises et américaines. Fidèle à ses valeurs autour de trois exigences fortes - la qualité, la sécurité des soins et la prise en charge personnalisée des patients - l'Hôpital Américain de Paris offre à tous ses patients une expertise globale, alliant les technologies d'investigation les plus avancées, les moyens de traitement les plus pointus et un accompagnement individualisé. Reconnu d'utilité publique, l'Hôpital Américain de Paris est habilité à recueillir des dons et il les investit constamment pour élever au plus haut niveau son offre de soins et ses services. Concernant Qualiac : sa réactivité lors des étapes de sélection, les solutions proposées par l'éditeur et son expérience dans le secteur de la santé ont été des éléments décisifs dans le choix de l'Hôpital Américain de Paris. L'étendue de la couverture fonctionnelle de Qualiac et le respect des besoins énoncés dans le cahier des charges ont également pesés dans cette décision. Aujourd'hui, Qualiac sait répondre à de nombreux processus achats métiers notamment dans le domaine de la pharmacie et de la gestion particulière des lots, ce qui le différencie fortement des autres éditeurs».

Sandra Utrera, Directeur Financier -Thierry-Alain Kervella, Directeur Système d'Information et d'Organisation

REASAMUT - GHMF (Immobilier : 23 M€ de CA, 120 collaborateurs)

«RESAMUT - Réseau de Santé Mutualiste - regroupe les activités dentaires, sanitaires et médico-sociales».

Déborah Joly - Administrateur Qualiac

Chemicals/Pharmaceuticals

Guerbet (Pharmaceuticals laboratory: 1,200 staff, four factories, sales of €200M)

«We decided to replace a well-known but disappointing ERP system with Qualiac to manage the heart of our business. Deployed in under eight months, the solution is now in the capable hands of its users thanks to the publisher's intelligent skills transfer programme. At a third of the cost, we have a new ERP solution, implemented and stabilized in a third of the time. Qualiac, thanks to its real customer focus and teams, restored our faith in ERP!».

Philippe Charbon – Head of Information Systems (Guerbet)

Customer testimonials

LFB (Laboratoire pharmaceutique : 1300 personnes, 269M€ de CA, 500000 patients traités par an pour 80 pathologies)

«At the time, Qualiac had just the right products in terms of cost chain management since they were a perfect match for the first phase of our project. We then discovered that Qualiac ERP also offered a true process-driven approach that fit with the way we operate. Qualiac was also willing to co-develop certain functionality for our specific business sector which has now been integrated into the ERP suite».

Gilles Gudefin - CIO (LFB)

Customer testimonials

Groupe SNPE (Chimie : 3600 personnes, 690M€ de CA)

«Qualiac a été choisi pour plusieurs raisons. En premier lieu, le paramétrage total favorise l'autonomie de l'entreprise, et la flexibilité est assurée par la mise à disposition de classes et étapes qui permettent d'adapter les processus. En outre, les notions de centres de gestion et de responsabilités autorisent le contrôle central et le suivi par activité et par secteur. Grâce au concept de hiérarchie, sont couverts la gestion et le reporting par bâtiments, groupes, zones géographiques... Et surtout, l'approche technique très rigoureuse de Qualiac a séduit nos informaticiens, conquis aussi par l'écoute de ses ingénieurs qui entendent nos réflexions sans chercher à nous imposer leur point de vue».

Monique Dardaud - Responsable du SI de SNPE Matériaux Énergétiques

Customer testimonials

Manufacturing

DS Smith Kaysersberg (Industry/Packaging manufacturer: 1,210 staff, sales of €290M)

«A major player in the packaging sector, we were at a point where we needed to completely rebuild our information system. A challenge achieved in six months with Qualiac. Besides the cost and functionalities offered, the Qualiac solution met our requirements to the letter. Since then, feedback has been nothing but positive: our group appreciates the software and the easy implementation of updates; as for the users, they like the special relationship the publisher has established via an excellent and available support service and a willingness to listen – two vital qualities».

Christophe Schoor – Financial Services Manager (DS Smith Kaysersberg)

Customer testimonials

Agrial (Agro-alimentaire : 6725 personnes, 1,7 milliard d'€ de CA)

«The advantage of Qualiac ERP is that it helps our users be self-sufficient. They can easily make changes to the solution with support from Qualiac as needed. We really appreciate the skills transfer approach, which allows us to remain self-sufficient. We would choose Qualiac without hesitation if we had to do it again».

Daniel Lemière – Administrative Director (Agrial)

Customer testimonials

ORTEC (Industrie : 600 M€ de CA, 5000 collaborateurs, 70 agences en France et 18 filiales dans 13 pays)

«Le groupe Ortec, devenu un des leaders des services à l'industrie, l'énergie et l'environnement, offre une large gamme de prestations pluridisciplinaires et complémentaires dans les domaines de la maintenance, l'exploitation déléguée et la logistique, l'ingénierie et l'assistance à maîtrise d'ouvrage, les travaux neufs et les services à l'environnement.».

Michel Roux - DSI

Press/Media/Publishing

La Dépêche du Midi (Publishing/Press: 1,170 staff, sales of €143M)

«Our group opted for the Qualiac solution in 1997. Since then, it has become a strategic tool for managing our financial flows and purchasing processes. Also, the solution, deployed over time, has improved productivity within our administrative departments and provides much needed cost visibility and traceability across the group. The services offered by the publisher are just as commendable as the software solution itself: our contacts there are always attentive, competent and responsive. While some publishers may take several days, even weeks to get back to you, Qualiac solves the majority of problems within the half-day».

Marc Petris – Project Manager, IS and Organization (La Dépêche du Midi)

Customer testimonials

Bayard (Presse-Editions-Internet : 2300 personnes, 436M€ de CA)

«Qualiac helped us resolve operational problems as we went along and its hotline proved to be quick and efficient under a variety of circumstances. The solution, which operates under Oracle-Linux-Citrix, has proven its reliability and robustness. In addition, when we deployed a major update, everything went without a hitch, confirming our confidence in Qualiac's technical proficiency».

Vincent Blachier – Direction of New Technologies (Bayard)

Customer testimonials

Foundations/Associations/NGOs

Médecins du Monde (Health/NGO: 300 staff, 5,000 volunteers in France/480outside France, 1,800 members in 60 countries, budget of €52M)

«Our NGO chose Qualiac to construct the backbone of its information system. It now helps Médecins du Monde to rise to its various challenges: to be more responsive in emergency situations and ensure our finances are as transparent as possible. The ERP solution from Qualiac provides visibility on all our expenses and, by implementing indicators for our missions, raises awareness on the organization's economic management».

Catherine Duffau – Head of Information Systems (MDM)

Customer testimonials

Extranet Access

Customer testimonials

« The company receives a daily vote of confidence from its customers ! »François Michelin

Finance/Banking/Health plans/Insurance

Mutuelle Atlantique (mutual insurance and health network: 2,000 staff, sales of €396.5M, 335,000 members, 70 offices)

MGEN (Mutual Insurance: No. 1 in France, 9,300 staff, 3,124,000 policyholders, sales of €1,570M)

Banque Accord (Banque, 1800 personnes, production totale de 7,3 milliards d'euros, 6 millions de clients)

Real estate/Public housing

Opac 38 (Real estate: 450 staff, 22,000 properties, sales of €92M)

Efidis (Immobilier social : 750 personnes, 43000 logements, 250M€ de CA)

GENERALI FRANCE IMMOBILIER (Immobilier : 23 M€ de CA, 120 collaborateurs)

Business services

IDEX (Energy/Environment/Engineering: 3,000 staff, sales of €400M)

Sanef (Services/Transport: 2,760 staff, manages 1,680 km of motorways in the North and East of France, sales of €780M)

Chèques Vacances/ANCV (Tourisme/social : 200 personnes, 1,120 milliard d'€ de CA, 22000 clients)

Cegedim (Services : 8500 personnes, 926 M€ de CA)

Research/Technology

CERN (Research: 2,700 staff, 4,000 researchers; budget of 1.03B Swiss francs)

Courbon et Qualiac, une 'formule' qui marche !

Health/Private hospitals

Hôpitaux Universitaires de Genève (Health: 10,000 staff, 2,200 beds; budget of €700M/1B Swiss francs)

Institut Mutualiste Montsouris (Health: 1,200 staff, 420 beds)

Hôpital Saint Joseph (Health: 1,500 staff, 450 beds)

HOPITAL AMERICAIN DE PARIS (Santé : 197 lits et places, 800 salariés, 400 médecins et chirurgiens libéraux accrédités)

REASAMUT - GHMF (Immobilier : 23 M€ de CA, 120 collaborateurs)

Chemicals/Pharmaceuticals

Guerbet (Pharmaceuticals laboratory: 1,200 staff, four factories, sales of €200M)

LFB (Laboratoire pharmaceutique : 1300 personnes, 269M€ de CA, 500000 patients traités par an pour 80 pathologies)

Groupe SNPE (Chimie : 3600 personnes, 690M€ de CA)

Manufacturing

DS Smith Kaysersberg (Industry/Packaging manufacturer: 1,210 staff, sales of €290M)

Agrial (Agro-alimentaire : 6725 personnes, 1,7 milliard d'€ de CA)

ORTEC (Industrie : 600 M€ de CA, 5000 collaborateurs, 70 agences en France et 18 filiales dans 13 pays)

Press/Media/Publishing

La Dépêche du Midi (Publishing/Press: 1,170 staff, sales of €143M)

Bayard (Presse-Editions-Internet : 2300 personnes, 436M€ de CA)

Foundations/Associations/NGOs

Médecins du Monde (Health/NGO: 300 staff, 5,000 volunteers in France/480outside France, 1,800 members in 60 countries, budget of €52M)

QUALIAC: WORLDWIDE SOFTWARE
PUBLISHER

Extranet Access

Customer testimonials

« The company receives a daily vote of confidence from its customers ! »François Michelin

Finance/Banking/Health plans/Insurance

Mutuelle Atlantique (mutual insurance and health network: 2,000 staff, sales of €396.5M, 335,000 members, 70 offices)

MGEN (Mutual Insurance: No. 1 in France, 9,300 staff, 3,124,000 policyholders, sales of €1,570M)

Banque Accord (Banque, 1800 personnes, production totale de 7,3 milliards d'euros, 6 millions de clients)

Real estate/Public housing

Opac 38 (Real estate: 450 staff, 22,000 properties, sales of €92M)

Efidis (Immobilier social : 750 personnes, 43000 logements, 250M€ de CA)

GENERALI FRANCE IMMOBILIER (Immobilier : 23 M€ de CA, 120 collaborateurs)

Business services

IDEX (Energy/Environment/Engineering: 3,000 staff, sales of €400M)

Sanef (Services/Transport: 2,760 staff, manages 1,680 km of motorways in the North and East of France, sales of €780M)

Chèques Vacances/ANCV (Tourisme/social : 200 personnes, 1,120 milliard d'€ de CA, 22000 clients)

Cegedim (Services : 8500 personnes, 926 M€ de CA)

Research/Technology

CERN (Research: 2,700 staff, 4,000 researchers; budget of 1.03B Swiss francs)

Courbon et Qualiac, une 'formule' qui marche !

Health/Private hospitals

Hôpitaux Universitaires de Genève (Health: 10,000 staff, 2,200 beds; budget of €700M/1B Swiss francs)

Institut Mutualiste Montsouris (Health: 1,200 staff, 420 beds)

Hôpital Saint Joseph (Health: 1,500 staff, 450 beds)

HOPITAL AMERICAIN DE PARIS (Santé : 197 lits et places, 800 salariés, 400 médecins et chirurgiens libéraux accrédités)

REASAMUT - GHMF (Immobilier : 23 M€ de CA, 120 collaborateurs)

Chemicals/Pharmaceuticals

Guerbet (Pharmaceuticals laboratory: 1,200 staff, four factories, sales of €200M)

LFB (Laboratoire pharmaceutique : 1300 personnes, 269M€ de CA, 500000 patients traités par an pour 80 pathologies)

Groupe SNPE (Chimie : 3600 personnes, 690M€ de CA)

Manufacturing

DS Smith Kaysersberg (Industry/Packaging manufacturer: 1,210 staff, sales of €290M)

Agrial (Agro-alimentaire : 6725 personnes, 1,7 milliard d'€ de CA)

ORTEC (Industrie : 600 M€ de CA, 5000 collaborateurs, 70 agences en France et 18 filiales dans 13 pays)

Press/Media/Publishing

La Dépêche du Midi (Publishing/Press: 1,170 staff, sales of €143M)

Bayard (Presse-Editions-Internet : 2300 personnes, 436M€ de CA)

Foundations/Associations/NGOs

Médecins du Monde (Health/NGO: 300 staff, 5,000 volunteers in France/480outside France, 1,800 members in 60 countries, budget of €52M)

QUALIAC: WORLDWIDE SOFTWAREPUBLISHER

QUALIAC: WORLDWIDE SOFTWARE
PUBLISHER